Cancelation Policy
Please note that we require a minimum of 48 hours' notice if you wish to cancel or reschedule your appointment with us. If you provide less than 24 hours' notice, you will be responsible for the full cost of the scheduled treatment. For our services that require a deposit this is non-refundable if you cancel.
We kindly ask that you consider this policy when scheduling your appointment and respect it, as it is designed to support our self-employed staff. We urge you to carefully review and understand our policy.
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Thank you for your cooperation.
Best regards, Clare
POLICY
1. Timeliness: Please make every effort to arrive on time for your appointment. Failure to do so may result in rescheduling or cancellation. We offer gentle appointment reminders via email and text messages and can also provide appointment cards in the salon upon booking.
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2. Flexibility: We may contact you on the day of your appointment if we have the opportunity to see you earlier. We aim to accommodate our clients' schedules whenever possible, so feel free to take advantage of this if it works better for you.
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3. Booking Confirmation: Making a booking online confirms your appointment. Avoid making multiple bookings if you cannot commit to attending them.
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4. Deposits: For longer appointments or those exceeding a certain value, we may request a deposit, especially during busy periods like holidays.
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5. Pricing: Treatment prices can vary depending on the service you require. Please read the full description when booking online or contact the salon for assistance.
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6. Payment Methods: We accept card payments, but in the rare event of issues with our card machines, we may ask for cash payment.
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7. Patch Tests: Some treatments require a patch test, which can be booked online through our booking system. These tests are required every six months, and if your health has recently changed, we may ask you to undergo another patch test.
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8. Online Consultation: It's mandatory to complete online consultation forms to ensure we have your complete medical history before any treatment.
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9. Respect: We kindly request that you treat our staff with respect both within and outside the salon. We have a zero-tolerance policy for aggressive behavior, and we reserve the right to refuse service to anyone not adhering to our policies.
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10. Highly Trained Staff: Rest assured that all our staff are highly trained and possess the necessary certifications to perform treatments on the general public.
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11. Pregnancy- if you are pregnant we ask that you inform us verbally and on the online consultation. Unfortunately we are unable to perform a lot of treatments due to health and safety and insurance policies.
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12. Under 16s- We aren't allowed to perform majority of our treatments on anyone under the age of 16. Please dont be offended if we challenge your age. We ask that you complete the online consultation form and inform us verbally.
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Thank you for taking the time to familiarize yourself with our salon's guidelines and policies. We appreciate your cooperation and look forward to providing you with excellent service.